Now Hiring - SBA Business Support Manager in The Cedars, VA

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, the Small Business Administration (SBA) Business Support Manager provides overarching support and continuity to a team of SBA Sales Support Specialists. This role primarily focuses on understanding team support and customer service activities while refining the SBA Sales Support Specialist role for consistency by partnering with SBA Sales and Operations to maximize contributions to the team and clients. This position will also manage overarching communication, training and development for the SBA Sales Support Specialist role. Primary Responsibilities Develops and implements consistent processes for the SBA Sales Support Specialist role Functions as an advocate and facilitator for SBA Sales Support issues that impact productivity or create customer service issues Performs management duties, exercising authority over staffing, performance appraisals, promotions, terminations Partners with Human Resources to develop recruiting guidelines (internal talent identification, external sourcing) and career-pathing Develops a strategy to level workload across remote population of SBA Sales Support Specialists Collaborates with Talent Acquisition to build out SBA component of Commercial Banking emerging talent program for recent college graduate hires Oversees marketing activities designed to support business development and keeps abreast of industry business development trends and best practices Maintains presence in geographies, targeted annual market visits to provide support/ performance feedback Partners with Learning and Development to ensure quality and impact of SBA Sales Support Specialist training Serves as a central point of communication on overarching issues Partners with compliance on regulatory changes and requirements Leads staff meetings and periodic training sessions Maintains currency with SBA Standard Operating Procedures, requirements, and changes This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. This is a single incumbent position. Requirements Bachelor's degree Five (5) years previous experience working with Commercial Relationship Managers or SBA Bankers, underwriters, loan fulfillment specialists, and clients Preferences Specialized training in title, real estate, government programs (SBA), and specialized lending programs Previous experience with SBA systems (ETran, SBA One, TSOFT) Skills and Competencies Demonstrated leadership and coaching ability Excellent verbal and written communication skills Knowledge of policies, products, services & systems Strong interpersonal skills Strong organizational and planning skills This position may be filled at a variety of locations within the Regions footprint. Position Type Full time Location Details Charlotte Uptown Location: Charlotte, North Carolina Bring Your Whole Self to Work We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do. OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans